- Where is your company located?
- Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong, and our warehouses are in Guangzhou etc.
- Do you have any retail locations?
- In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
- How do I make changes after my order has been placed?
- If you notice a mistake with your order after receiving an order confirmation email, please email us [email protected] If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.
- How to know if my order has completed?
- You will receive a confirmed letter including your order information by system automatically once you pay for your order completely.
- Why don’t I receive the confirmed email after placing an order successfully?
- In normal conditions, your email address maybe wrong or blocked by spam filters. You’d better check your junk mailbox or change your spam filters. Another way is leaving your usual mail address in order that you can receive all of our emails.
- Will I have to pay customs duties, taxes or other fees?
- You will not be charged any consumption tax by ozioo. However, you may need to pay the customs duties by yourself if there is any.
- How do I change the currency?
- In our menu, you will see a currency widget where you can change the currency to one of the following: USD, AUD, GBP, CAD, EUR, MXN, NZD, PHP, SGD.
- Which payment methods do you accept?
- We accept PayPal Express, PayPal Credit, and all major credit cards.
- How do you secure my payment information?
- We take security very seriously and do not process any of your payment information ourselves. All payment methods ozioo offers are widely used around the world. They are all used by so many people, then they are safe and secure without a doubt. Once you enter your personal and credit card information, your online purchase will be processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit.
- Is my personal information kept private?
- What is the material of your rings and earrings?
- Most of the rings and earrings are made of 925 sterling silver. Some of the jewelry are made of murano glass or crystal.
- Will this jewelry turn my skin green?
- Of course NO, our 925 sterling silver jewelry won't turn your skin green. Please Note jewelry made of copper may turn your finger green, while those rings are made of 925 sterling silver, and the quality has been verified by International Institution SGS.
- Do you ship worldwide?
- For your convenience, we are happy to ship our products to every place in the world. We are glad to offer Free Standard Shipping for Any Order Over $89. For more information, please check Shipping & Delivery.
- How long until I receive my jewelry?
Delivery Time= Processing Time + Shipping Time
All ozioo items are made-to-order. Processing time differs from product to product. Popular styles order by 11PM PST, we'll SHIP THE SAME DAY, most styles can be shipped out within 24 HOURS, while engraved or personalized orders may take 1-3 working days. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
- What should I do if I can’t receive my parcel?
- You can email our customer service directly and show your tracking number, and then we will check it for you. Supposing that we are sure the parcel was lost indeed, we will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for the loss.
- What if I don't like my jewelry after receive it?
- Don't worry about it. We promise an easy 60-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
- What is your return policy?
- We offer an easy, hassle-free 60-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the delivery date. If you would like to know more, please view our 60-day return policy.
Frequently Asked Questions
Orders & Payment
Shipping, Delivery & Returns
What if I have a question that hasn’t been answered above?
We are always happy to help you with any queries you may have. Please just contact us.
Email us: [email protected]